Frequently Asked Questions

• request_quote Orders & Quotations

  How do I request a quote for my packaging project?
  Fill out the product quotation form or contact us directly. Our team typically responds within 24 hours with a tailored quote.

  Is there a minimum order quantity (MOQ)?
  Yes, MOQs vary by product type and customisation. Contact us for product-specific guidance.

• brush Artwork Submission & Approval

  What file format should I submit for my design?
  Vector formats like PDF, AI, or EPS are preferred for sharp, high-quality print results. If unsure, send your available file — we’ll assist.

  Will I see a proof before my order goes into production?
  Yes! We send you a digital proof, and only proceed once you give final written approval.

• payment Payments

  Do I need to pay in full upfront?
  First-time orders require full payment before production. Repeat customers may access part-payment terms upon request.

  What payment methods do you accept?
  We accept bank transfers, credit/debit cards, and selected secure payment gateways.

• factory Production & Lead Times

  How long does production take once my artwork is approved?
  Standard lead times are 7-14 working days depending on order size and complexity. Faster turnaround is sometimes possible — ask us!

  Can I track my order status?
  Yes! You’ll receive a tracking number once your order ships. For production updates, contact us directly anytime.

• local_shipping Shipping & Delivery

  Do you offer international shipping?
  Absolutely! We ship globally and offer competitive courier and freight options depending on your needs.

  What happens if my order arrives damaged?
  Notify us within 48 hours with photos of the damage. We’ll resolve the issue promptly, whether by replacement or refund, depending on the situation.